Keypoint Intelligence Names Xerox the Sole Winner of BLI Pacesetter Award in Healthcare



Fairfield, NJ – Keypoint Intelligence, the world’s foremost market research firm and independent evaluator of print and smart technology hardware, software, and services, announces that Xerox Corporation has won the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Healthcare. Based on research conducted in the North American market, this important award recognizes Xerox as the leader in healthcare offerings in the areas evaluated. Although the study was conducted in North America, Xerox healthcare offerings have a strong value proposition on a global level.


To determine which document imaging and smart workplace OEMs lead the market in helping their healthcare clients meet the industry’s unique challenges, analysts at Keypoint Intelligence conducted an in-depth evaluation of vendor offerings that drilled into nearly 50 points of potential differentiation, spread across categories such as market vision, demonstrated leadership in the healthcare vertical, document imaging hardware and software, digital transformation (DX) and intelligent automation, and others. Keypoint Intelligence analysts then applied a proprietary rating scale to determine which OEM stands out as the most complete provider for the sector.


“Between rising costs, staffing shortages, stringent regulations, and shrinking reimbursements, healthcare providers of all types are facing pressures on numerous fronts,” said Jamie Bsales, Principal Analyst in Keypoint Intelligence’s Office Group. “A solutions and services partner needs to understand these challenges and be able to present customized, cost-effective answers to these thorny issues. The results of our study proved that Xerox has the products and programs to serve the needs of healthcare customers in areas from document imaging and intelligent workflow to DX and health records automation.”


Xerox earned the top score in the Digital Transformation category. The Xerox DocuShare family of content management products helps healthcare providers improve patient interactions. With its Xerox Capture & Content Services, the company leverages proprietary artificial intelligence (AI) and machine learning technologies that enable healthcare customers to automatically capture and validate information from any medium (whether paper or digital) and any source to feed data directly into information systems. The Xerox Health Records Automation Service allows organizations to streamline the way patient records are stored and accessed for more efficient and cost-effective workflows and archiving. Xerox is also a leader in robotic process automation (RPA). Via the Xerox RPA Service, the company collaborates with customers to select workflows to automate and then deploy customized bots from the Xerox catalog that address those process needs.


On the hardware front, Xerox offers comprehensive portfolios of color and monochrome MFPs, printers, and digital presses—many of these devices are certified by Cerner and Meditech. For the US market Xerox offers its Kno2 Connected Xerox Healthcare Multifunction Printer bundle, an innovative solution that combines an MFP with the Xerox Share Patient Information App to deliver scanned information directly to leading electronic health record (EHR) systems.


“The demands placed on hospitals and healthcare providers have never been greater including the need to process and communicate high volumes of critical information,” said Tracey Koziol, Executive Vice President of Global Offering Solutions and Chief Product Officer at Xerox. “Through digitization and workflow automation, we provide our healthcare clients with customized solutions their teams need to enable better patient outcomes.”


About Keypoint Intelligence

For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.


About BLI Pacesetter Awards

Based on exhaustive questionnaires, in-depth interviews, and a proprietary rating scale, Buyers Lab Pacesetter Awards from Keypoint Intelligence recognize those document imaging OEMs that have shown market leadership in a variety of categories, including technologies, services, and key vertical markets.


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Carl Schell

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