Xerox Wins BLI 2024 Smart Workplace Solutions Line of the Year Award from Keypoint Intelligence
Fairfield, NJ – Keypoint Intelligence, the leading market research firm and independent evaluator of print and smart workplace technology and services, announces that Xerox has won the coveted Buyers Lab (BLI) 2024 Smart Workplace Solutions Line of the Year Award. Given once a year, this prestigious accolade recognizes the vendor that offers the most complete portfolio across the range of document imaging software solution categories that help solve modern workplace challenges.
“Our market research shows that the top business priorities for IT-purchase decision makers in 2024 and beyond include improving data and document security, migrating to cloud-based solutions, shifting from paper to electronic processes, and adopting advanced workflow solutions such as intelligent document processing (IDP) and robotic process automation (RPA),” said Jamie Bsales, Principal Analyst in Keypoint Intelligence’s Workplace Group. “Our annual Smart Workplace Solutions Line of the Year study seeks to identify the document imaging original OEM that has the strongest portfolio of products and services to meet those customer needs, and this year Xerox proved it is exactly that partner. In fact, Xerox has garnered this accolade six years in a row and a total of 10 times since 2014.”
To determine the award recipient, Keypoint Intelligence analysts consider the document imaging, digital transformation (DX), and smart workplace solutions each leading OEM officially sells and supports via its direct and independent sales channels. The vendor’s own products and those from partner ISVs are accounted. Other considerations include the variety of offerings in each of those categories to suit the needs of different size organizations, along with the ability to support channel partners in furnishing such solutions to their customers.
In the study, Xerox improved upon its past award-winning showings thanks to continued advancement in key areas. Notably, the company can provide IDP and RPA workflow automation solutions to streamline common tasks and free up knowledge workers for higher-value tasks. Xerox also offers an unmatched portfolio of traditional document imaging software solutions—both in-house developed and “best of breed” applications from partners—as well as unique apps and cloud services that enable its MFPs to serve as a digital workflow hub and DX onramp. Prime examples of solutions that raised the company’s profile in the study include Xerox Workflow Central, the Xerox DocuShare family of content management applications, and a wide range of ConnectKey apps to streamline common tasks. The company also has advanced software suites (XMPie family, FreeFlow suite) that make content creators and production-print operators more efficient. Moreover, Xerox’s cutting-edge CareAR Service Experience Management platform enables remote technicians to assist on-site techs and customers. The company also demonstrated its prowess in serving the needs of key verticals and the ability to integrate various products into a continuum of solutions.
“To augment this expansive roster of workflow automation solutions, a DX engagement can start with the deployment of the company’s proprietary Workflow Mapping tool to identify inefficient business processes,” Bsales added. “Xerox also delivers expert support for the solutions it provides. And unlike some OEMs, most of the solutions the company offers are available through both Xerox direct and dealer channels.”
About Keypoint Intelligence
For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.
About BLI Line of the Year Awards
Line of the Year Awards salute the companies that provide a broad range of hardware or software and whose products consistently performed above average throughout testing. Much consideration is also made by Keypoint Intelligence analysts and technicians in areas such as ease of use, features, and value, across an entire portfolio for that product area, with the end result being the most prestigious Buyers Lab Awards offered.
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Carl Schell
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carl.schell@keypointintelligence.com