Xerox Claims Another Smart Workplace Solutions Line of the Year Award from Keypoint Intelligence
Fairfield, NJ – Keypoint Intelligence, the leading market research firm and independent evaluator of print and smart workplace technology and services, announces that Xerox has won the coveted Buyers Lab (BLI) 2025 Smart Workplace Solutions Line of the Year Award. Given once a year, this prestigious accolade recognizes the vendor that offers the most complete portfolio across the range of document imaging software solution categories that help solve modern workplace challenges.
To determine the award recipient, Keypoint analysts consider the document imaging, digital transformation (DX), and smart workplace solutions each leading OEM officially sells and supports via its direct and independent sales channels. In addition to a strong portfolio of products, other factors include the variety of offerings to suit the needs of different size organizations, along with the ability to support channel partners in furnishing such solutions to their customers.
“Xerox has garnered this accolade seven years in a row and a total of 11 times out of the 14 years that we have been conducting this study,” said Jamie Bsales, Principal Analyst in Keypoint Intelligence’s Workplace Group. “More interesting, however, is the fact that over that span, the company’s portfolio continually evolves to offer solutions that anticipate customer needs.”
Xerox’s initiatives for 2025 emphasize advanced DX, particularly by integrating artificial intelligence (AI) capabilities into digital workflow tasks such as digitizing, classifying, and intelligently extracting information from documents. This broad adoption of AI for enhanced document understanding (on the workflow side) and predictive maintenance (on the hardware side) enhances efficiency, reduces costs, and improves uptime for customers.
As before, the company boasts an unmatched software portfolio. Among the hundreds of Xerox-developed and “best of breed” partner applications, customers will find traditional document imaging solutions, unique apps, and cloud services that enable Xerox MFPs to serve as workflow hubs, as well as product types most other “print” OEMs do not offer, such as the CareAR Service experience management platform and XMPie customer communications management suite.
“Our research with office equipment dealers has shown higher revenue growth and profitability among those that have successfully pivoted to selling software solutions,” Bsales noted. “In this regard, too, Xerox is a leader thanks to its unsurpassed education and training programs that enable reseller partners to thoughtfully address the DX challenges facing customers.”
“At Xerox, we’ve seen increasing demand for integrated solutions that enhance productivity, collaboration, and security. While we continue to evolve our portfolio of offerings, our mission remains the same: To help drive client success,” said Terry Antinora, Senior Vice President and Head of Product & Engineering at Xerox. “We are honored to receive this recognition from Keypoint Intelligence for the seventh consecutive year.”
About Keypoint Intelligence
For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.
About Line of the Year Awards
Line of the Year Awards salute the companies that provide a broad range of hardware or software that consistently performed above average throughout testing. Much consideration is also made by Keypoint Intelligence analysts and technicians in areas such as ease of use, features, and value, across an entire portfolio for that product area. Blending these factors with market research, the end result is the most prestigious Keypoint Intelligence Awards offered.
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Carl Schell
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carl.schell@keypointintelligence.com