Bridget Dedian

Why automation matters most when workloads surge and teams thin out

Robotic automation offers a practical way to smooth out the volatility of December. Automated systems care less about calendars and more about consistency.

Anne Valaitis

Key updates shaping Toshiba’s dealer strategy

As print demand continues its gradual decline, OEMs are redefining their value propositions, strengthening software portfolios, and more!

Anne Valaitis

Signals in the noise

Customer communications are evolving quickly. Across our newly released 2025 research, a consistent picture is emerging of organizations modernizing and consumers becoming more discerning.

Mark DiMattei

We need to talk about the digital future

Recently, Keypoint Intelligence’s Anne Valaitis sat down with Bob Lamenndola, Chief Digital Services & Delivery Officer at Ricoh USA. The pair discussed some of the “fastest-paced” technology in our industry.

Peter Bedell

Here’s the scoop on what happened at TWAIN Converge 2025

This year’s TWAIN Converge 2025 sessions noted that TWAIN Direct is no longer just a scanning standard—it is turning into the trusted pipeline for any system that needs clean, authenticated, reliable data.

Deborah Hawkins

What hybrid work demands next from dealers and the solutions they provide

Any opportunity to talk to clients about their future, such as redesigning the workspace for the next decade, is good for any dealer, and that means talking to clients at all levels from the procurement team to IT and C-suite.

Jamie Bsales

OpenText World conference maps out its enterprise AI strategy

At this year’s OpenText World 2025 conference, the company’s message was clear: If you want artificial intelligence (AI) to work at scale, you must get serious about how you manage information. Not in the abstract, but as a concrete discipline.

Deborah Hawkins

And what that means to the ever-evolving New Normal in the US

Three years after the pandemic upended how America works, the dust still hasn’t settled. According to research by Keypoint Intelligence, roughly 40% of US knowledge workers are now hybrid workers who split time between the home and the office.

Bridget Dedian

Sustainable print practices are redefining how the industry thinks, works, and delivers

Sustainability has become a defining force in packaging and in print. Governments are aligning with consumers in calling for producers to take greater responsibility for what happens to their products after use.

Anne Valaitis

The latest chapter in IT services recalibration

Netrix Global has recently acquired Ricoh USA’s US-based IT services business. The deal transfers Ricoh’s managed IT and cloud operations arm to Netrix.