An AI Renaissance at the OpenText Summit

Key takeaways from the day of artificial intelligence education

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05/13/2024

Keith Haas

 

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On May 7, my usual workday was shaken up as I had the opportunity to attend the OpenText Summit in New York City. While many of the OpenText customers present at the Summit were eager to hear about the company’s artificial intelligence (AI) solutions, I was interested to learn OpenText’s views on the role of AI and how it would position itself as a company within that space. So, without further ado, here are some of the overarching takeaways from my day in the city.

 

Ready for takeoff at the OpenText Summit!

 

The Speakers and the Takeaways

Helping kickstart the day, the keynote was given by Michael Foy, OpenText’s Regional Vice President of Enterprise Presales. Michael positioned AI as being an “intelligent assistant” set out to help workers. “It’s not here to make AI redundant, but to supercharge us...to free us to do what we do best,” he said. “We are now in the AI renaissance.” As we find ourselves in this “renaissance,” we will all need to develop new skills to adapt to and work with AI, and OpenText is aiming to propel workers with its technology. Of the technology discussed at the Summit, OpenText Aviator took the spotlight.

 

Michael Foy, Regional Vice President of Enterprise Sales at OpenText

 

A major part of OpenText’s innovative tech offerings, Aviator integrates AI across various domains like IT, cybersecurity, content management, and customer experience for businesses and technologists. All of this is made possible with the solution’s predictive analytics, conversational search, generative AI capabilities, data management, etc. Aviator is designed to enhance decision-making and boost operational efficiency while prioritizing data security and privacy—the latter being a point emphasized multiple times during the day by speakers and OpenText employees alike.

 

When discussing Aviator in one of the breakout sessions, Tom Brown, OpenText’s Presales Manager, made it a point to tell everyone there that their data is not OpenText’s product, in a move to help differentiate this AI offering from how companies like OpenAI handle and utilize their customers’ information. Aviator deeply embeds AI into business processes, helping companies fully harness their data in new and effective ways in areas such as retail, manufacturing, finances, legal, telecommunications, and life sciences. Demos of Aviator were set up for guests to have more of a first-hand look at its AI and GenAI capabilities.

 

The guest keynote speaker was Kaspar Roos, Founder and CEO of Aspire CCS. In his presentation, Kaspar highlighted that we have now entered a third wave of digital transformation, where intelligent machines are included in knowledge exchange. As a result, society is going to change massively. Outdated software tools are the number one reason for job frustration, according to Aspire research, emphasizing Kaspar’s point that now is the time to modernize and look toward the future. With this, the recommendations Kasper provided to the attendees were to focus on data, evolve operating models, and invest in modern technology.

 

Kasper Roos beginning his guest keynote on coming up with a customer-first strategy in a new era of digital transformation (DX).

 

The folks at OpenText made it a point to emphasize that the AI you adopt should help improve your outcomes, particularly if there are challenges businesses must overcome that are essential to moving forward. “Just because something is cool doesn’t mean you need it,” emphasized Michael Foy during his presentation. Alongside that, coming up with a game-winning strategy when adopting AI is also vital in their eyes.

 

Another point that many of the speakers reinforced throughout the day was that structuring data is essential. This could be important for many reasons, whether it is to improve data quality, improve scalability over time, ensure compliance, and to establish that relevant data is being used.

 

Keypoint Intelligence Opinion

Looking at my schedule for the day, I could see that all the right topics were being discussed at the Summit, and I must say it was difficult for me to choose what breakout sessions to join! From the breakout sessions I was able to attend, many of them focused on the customer experience and why it is vital for businesses to keep current customers and ensure that they succeed. In another presentation Kasper Roos gave, one overarching point that stuck with me is that leaders see that to gain more influence, they must adopt a digital-first approach to retain customers. AI tools like Aviator, according to Tom Brown, can help with just that; bringing in business logic and preferences along with generative AI, giving customers a customized, AI-driven advantage.

 

As an analyst in the industry, I found that much of what the team at OpenText discussed is fundamental for anyone who doesn’t know how to navigate through the emerging AI industry to hear. Whether or not you were an OpenText customer at the event, there was valuable information to take away from the Summit at a broader scale that can be applied to any modernization efforts conducted by businesses. Overall, I had a great time seeing what OpenText had to offer in the AI space, and I’m looking forward to seeing how they position themselves as the industry continues to evolve.

 

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